Frequently Asked Questions

The most exciting part of shopping at Grocery Outlet is finding that amazing deal — the one that makes you say “WOW!” To serve you these “WOW” deals in real-time, we created WOW Alerts, an email program that pulls the best, top-selling, unadvertised deals from your local store and sends them straight to your inbox.

To sign up to receive WOW Alerts, please visit our Preference Center.

You can change your preferences in our Preference Center: Preference Center

Please check your information to make sure it’s correct, and then scroll down to the bottom of the page to change which stores you’d like to see Ads and WOW Alerts from.

You can actually receive the deals daily or weekly on any day you choose by simply logging in with your email address at Preference Center. Once you’re logged in, just scroll down to WOW Alerts and you can change your preference.

Most Grocery Outlet locations now offer delivery through Instacart. See our how-to guide for instructions on how to place an order.

Delivery orders are processed through Instacart. Please visit shop.groceryoutlet.com/help to view order details or get in touch with Instacart regarding any questions you may have. Online chat is available via the Instacart Help Center or you can reach the Instacart Care team toll free at 1-888-246-7822.

Are you a Senior?
Contact Instacart’s dedicated Senior Support Service if you need help getting started or with an existing order.

1-844-981-3433
Daily: 8am – 11pm ET

Delivery by Instacart is currently available at most Grocery Outlet locations. To see participating locations, visit our Store Locator page to find a Grocery Outlet near you. If the location has delivery by Instacart available, you will see a button indicating “Delivery – Powered by Instacart”. Click that button to visit shop.groceryoutlet.com and follow the prompts.

To see participating locations, visit our Store Locator page to find a Grocery Outlet near you. If the location has delivery by Instacart available, you will see a button indicating “Delivery – Powered by Instacart”. Click that button to visit shop.groceryoutlet.com and follow the prompts.

Select Grocery Outlet locations now offer delivery through Uber Eats. You can find information regarding how to place an order in the Uber Eats Help Center here.

If you are using the Uber Eats app, you can access your account, orders and the Help Center, by clicking on the “person” icon in the upper right corner when you are logged into the app.

Delivery orders are processed through Uber Eats directly. To see information regarding your account, orders or other help topics, click on the “person” icon in the upper right corner when you are logged into the Uber Eats app or website.

Delivery through Uber Eats is currently only available at select Grocery Outlet locations. We expect to be adding additional stores. To see current participating locations, visit our Store Locator page to find a Grocery Outlet near you. If the location offers delivery through Uber Eats, you will see a link for Uber Eats. Click that link to visit Uber Eats website and follow the prompts. You can also find Grocery Outlet under the GROCERY category in the Uber Eats app.

To see current participating locations, visit our Store Locator page to find a Grocery Outlet near you. If the location offers delivery through Uber Eats, you will see a link for Uber Eats. Click that link to visit Uber Eats website and follow the prompts. You can also find Grocery Outlet under the GROCERY category in the Uber Eats app.

Select Grocery Outlet locations now offer delivery through Doordash. You can find information regarding how to place an order in the Doordash Help Center here.

If you are using the Doordash app, you can access help by logging into the app, then click on the Account button at the bottom navigation options. From there you will see a “Get Help” menu under your Account menu options.

You can also reach Doordash support by phone at (855) 431-0459.

Delivery orders are processed through Doordash directly. To see information regarding your account, orders or other help topics, click on the Account icon in the bottom right corner when you are logged into the Doordash app or visit the Customer Support center on the Doordash website.

You can also reach Doordash support by phone at (855) 431-0459.

Delivery through Doordash is currently only available at select Grocery Outlet locations. We expect to be adding additional stores. To see current participating locations, visit our Store Locator page to find a Grocery Outlet near you. If the location offers delivery through Doordash, you will see a link for Doordash. Click that link to visit the Doordash website and follow the prompts. You can also find Grocery Outlet in the Doordash app by searching keyword “Grocery Outlet”.

To see current participating locations, visit our Store Locator page to find a Grocery Outlet near you. If the location offers delivery through Doordash, you will see a link for Doordash. Click that link to visit the Doordash website and follow the prompts. You can also find Grocery Outlet in the Doordash app by searching keyword “Grocery Outlet”.

The Grocery Outlet mobile app is a central hub where you can see the most up-to-date deals, in-stock products and exclusive offers at any time. View our Weekly AD, daily WOW Alerts, create a shopping list and find your closest Grocery Outlet location. Use the mobile app (or registered mobile number) to apply any in-store purchase to your digital loyalty card to receive a digital receipt. Plus your every purchase qualifies you for an entry into our mobile app WOW! Win What You Save Sweepstakes!

Beta testing is an app testing method that includes people from outside the organization to test the mobile app and provide feedback. Beta testers install the app, use it as a regular app and provide their feedback. Users who choose to download and use the test app will be sent a survey to provide feedback.

Android users can visit the Google Play store and search for “Grocery Outlet Bargain Market” to download the app. You can also navigate via this link while on your mobile phone:

Google Play Store (Android)

IPhone users must download the Grocery Outlet beta app using Apple’s TestFlight. Apple’s TestFlight is a tool create by Apple to help developers like Grocery Outlet test beta apps with users before release to the app store, Follow the steps below:

Step 1: Click on the Grocery Outlet TestFlight Beta link and get TestFlight app

Step 2: Download Grocery Outlet app and join the beta

1. Download the Grocery Outlet Mobile App for your iOS or Android mobile device.
2. Tap on the Create Account link from the Sign In screen
3. Enter your Full Name and 10-digit phone number to continue. Both of these fields are required.
4. Tap on the Create an Account button to verify the details.
5. You will receive a text message with a 6-digit One-time Passcode (OTP) at the mobile number you registered with.
6. If you do not receive the OTP, please wait one minute before requesting a new one.
7. After entering the OTP and clicking the Verify Button, the app navigates to the next screen where you pick your preferred store.
8. Select your preferred store and click on Save as my Preferred Store.
9. After this, you will have the option to register your email as a final step.

The Grocery Outlet mobile app is compatible with devices that meet the following criteria:
• Apple iPhone running iOS 14.0 or higher
• Android devices running 7.0 or higher

1. From the Home screen, tap on your WOW! Card at the bottom.
2. Click on the Save button (under the bar code) to save an image of your WOW! Card to your phone’s photo library.

No. With our Grocery Outlet mobile app, you can easily open your loyalty card bar code which can be scanned during checkout. You can also enter the phone number registered with your mobile app instead.

Tap on any of the “Change store >” links that are located to the right of your current store information and follow the prompts to select another store.

Tap on “Digital Offers” on the home screen of the mobile app.

Tap on the “Use Offer” button on the digital coupon in the mobile app and ask the cashier to scan the bar code during check out.

Promotional discounts will be indicated on digital receipts in the mobile app. Only purchases made with your WOW! card number will show in the mobile app.

No. Online purchases are processed through our delivery partners (Instacart, Doordash, Uber Eats) and not directly through Grocery Outlet. Any offers that are eligible through a delivery partner will clearly be stated on the coupon.

Items shown in our mobile app are based on individual store inventories and are considered in stock at the store as of 9:30 am PST.

While viewing a product, click on the “Add to Shopping List” link.

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “My Shopping List” from the menu.

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Store Locator” from the menu.
3. Enter your zip code for a list of stores nearest you.

When you create an account in the Grocery Outlet mobile app, you are automatically enrolled in the Mobile App Win What You Saved Sweepstakes. Use your digital WOW! Card (or phone number) at the register during checkout and up to one (1) purchase per day will automatically be entered into the drawing. Official rules available at: www.groceryoutlet.com/wwys

1. From the Home screen, tap on Sweepstakes.
2. On the Sweepstakes screen, click on Winners to see announced winners from any sweepstakes.
3. In addition, if you’ve been selected as a winner, a representative from Grocery Outlet will reach out to you via email to inform you.

Only in-store purchases made associated with your loyalty membership will show in the mobile app.

At this point in time, we are unable to add purchases to the Grocery Outlet app retroactively. Please remember to scan your WOW! Card or provide your phone number at checkout going in the future.

Our mobile app only shows in-store purchases. Please contact the delivery partner directly in regards to any purchases made through them.

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Weekly Ad” from menu.

Weekly Ads are updated in the mobile app every Monday (after 9:30 am EST and 9:30am PST).

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Wow Alerts” from menu.

WOW Alerts are updated daily (after 9:30am EST and 9:30am PST).

While viewing a Weely Ad or WOW Alert, you will see your currently selected store at the top. Click the “Change Store” link to the right of the store information to select another location. The items displayed will then refresh for your newly selected store.

While logged in to the Grocery Outlet mobile app on your device:
1. Open the main menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Settings” from the menu.
3. Select “My Profile” under settings.
4. Click on any data filed in your profile to edit the information.

Visit the Preferences Center on our website here: groceryoutlet.com/preference-center-login

While logged in to the Grocery Outlet mobile app on your device:
1. Open the main menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Settings” from the menu.
3. Seclect “Change PIN” under settings.
4. Enter your current PIN and your new PIN instructions on the screen and click “Update”.

To learn more about our privacy procedures and policy:
1. Open the main menu by clicking on the menu icon in the upper left corner (three bars).
2. Select Settings > Privacy policy

1. Access the main menu by clicking on the menu icon (three lines) in the upper left corner of the screen.
2. Select > Settings > Data request
3. You will be directed to the Consumer Data Request page on our website. Please fill out the form and submit your request.

1. Access the main menu by clicking on the menu icon (three lines) in the upper left corner of the screen.
2. Select > Settings > Delete my account
3. You will be directed to the Consumer Data Request page on our website. Please fill out the form and submit your request for account deletion.

The stores are independently owned and operated and all hiring is done by the owners.  Please visit our Jobs Page to apply to your local store: Work in a Store

Each store is independently operated and hiring is handled directly by the owners. Please feel free to contact the store directly with any questions. Visit Store Locator for store contact information.

If you’d like to own a Grocery Outlet, please check out our Owner/Operator information to get started: Own a Grocery Outlet

Over the years many enthusiasts have shared tips on how to make the most of being a Grocery Outlet Bargain Market shopper, and we want to share them here with you:

• Stop by often. Our inventory changes constantly. Find out when your store receives product and plan a trip on those days.
• When you find something you like, stock up. Many of our bargains are a one-time deal.
• Sign up for email from us, and follow us on Social Media. Sometimes we have special deals or in-store sales events, when the savings get really crazy. We always notify our email and social networking friends first when we do this. You can find us here: Sign up for Email, Facebook, Twitter, Pinterest, Instagram
• Look for what you’re not looking for.  Using a list is helpful for staying on budget, but many expert shoppers tell us they get some of their best deals by staying flexible and ready to act when they see a great bargain.

Grocery Outlet does not accept manufacturer coupons. Our business model and relationships with top name brands allow us to buy products at an extreme discount off regular wholesale cost netting out all allowances, marketing funds (which include coupon redemption) and other expenses normally built into the cost.

This allows us to negotiate the absolute lowest cost and pass those savings directly to our customers by offering deep discounts every day. Many of our products are priced less than you would pay elsewhere with a coupon.

You can sign up to receive Grocery Outlet ads, and information about special buys, wine tastings, store events and Grocery Outlet sponsored coupons via email. Click here to visit our sign-up page: Sign up for Email

Returns with a receipt are gladly accepted within 30 days of purchase for a full cash refund (or credit to the applicable credit/debit card or EBT card) at the store where you purchased the product.

Yes, all Grocery Outlet stores accept EBT and SNAP. To find your local store, go to GroceryOutlet.com/StoreLocator. For store hours, contact information and more, be sure to click on the plus (+) symbol next to the store name.

To check the balance on an existing gift card, please call:1-888-529-6578

The local Grocery Outlet Store Owners are involved in their local communities and giving back is important to them.  Please contact the owner of your local Grocery Outlet store to make your request for local sponsorships and donations: Store Locator

You can contact our PR Firm:

Grocery Outlet Media Bureau
(510) 277-3301
press@groceryoutletmedia.com

We’re so glad you asked!  Check out our Store Finder to find the Grocery Outlet closest to you: Store Locator

If you have a real estate site you’d like us to consider, please visit our Real Estate page here: Real Estate

The best way to get all of our ads and stay up-to-date on our latest deals is by email.  Every time we have an ad, our email subscribers get it sent straight to their inbox.  And you also have a chance to sign up for WOW Alerts, a daily or weekly email of our hottest, unadvertised deals.  Are you signed up?  If not, you can sign up here: Sign up for Email

If you have a product you’d like to sell us, please fill out your information here: Submit Products for Consideration

If you’d like to learn more about our Purchasing department, please visit this page: Sell Your Product at Grocery Outlet

Please use our Contact Us form to get in touch: Contact Us

Each store is independently operated and customer service feedback is handled directly by the owners. Please feel free to contact the store directly. For the contact information of the local store ownership please visit our: Store Locator

The most exciting part of shopping at Grocery Outlet is finding that amazing deal — the one that makes you say “WOW!” To serve you these “WOW” deals in real-time, we created WOW Alerts, an email program that pulls the best, top-selling, unadvertised deals from your local store and sends them straight to your inbox.

• Have a high savings. To qualify for WOW Alerts, products must be a killer deal.  For most departments, that means a savings of 50% or higher off the original retail price elsewhere.
• Be a top-seller in their department. Wow Alert items are the top-sellers from the previous day.  Customers “vote” with their dollars, and we send you their favorites. So, WOW Alert items are not particularly items that we are promoting – they are being selected by your fellow customers.
• Have enough inventory. WOW Alert items will have enough inventory, so you’ll have time to get to the store before they run out – but be sure to act fast!  These are hot, top-selling items, we can’t guarantee how long they’ll last!

Due to the nature of how we source product, we advertise 1-2 times per month to highlight our everyday low prices. When we put items on an ad, we select the deals that are universal to all our stores and that we have enough quantity to support.

With WOW Alerts, you’re getting new, exciting items delivered straight to your inbox! We know that a lot of our customers wish they could be notified about our hottest, unadvertised deals before they sell out – and we’ve solved that request with WOW Alerts.

Through our Preference Center.  Just opt-in next to the WOW Alerts toggle: Preference Center

Be sure to set your store preference when you sign up.  WOW Alerts are store-specific, so without a store preference set, we can’t send you WOW Alerts. You can also set your frequency and content preferences.

Through our Preference Center. You can change your settings from daily to weekly, and choose which day you’d like to receive your WOW Alerts email: Preference Center